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Email support
Send a detailed description of the issue, your iOS version, and the steps that led to it.
HELP
Support
Get help with scanning, deadlines, subscriptions, or privacy questions.
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Restore purchases
Open the Brief Clear paywall or subscription settings and choose “Restore Purchases.” Make sure the device uses the Apple account that made the purchase.
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Manage subscription
Subscriptions are managed through Apple: Settings → Apple Account → Subscriptions. The developer cannot cancel an Apple subscription for you.
Frequently asked questions
Where are my documents stored?
Brief Clear is designed to store and process document content locally on your device.
Why did Brief Clear detect the wrong deadline?
Automated recognition can make mistakes. Always verify deadlines, amounts, names, and required actions against the original document.
Why did I not receive a reminder?
Check notification permission in iOS Settings and confirm that the deadline is still active. Focus modes, device settings, changed dates, or deleted tasks may affect delivery.
How do I cancel Brief Clear Pro?
Open iOS Settings, tap your name, choose Subscriptions, select Brief Clear, and follow Apple’s cancellation options.
Can the developer recover a deleted document?
Usually not. Documents stored only on the device are not available to the developer. Check your device backup options if relevant.
What should I include in a bug report?
Include the app version, iPhone model, iOS version, language, a clear description, and reproduction steps. Do not include confidential documents unless strictly necessary.